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1. How Can I send a file?
You can send a file to PVCSigns@optonline.net
2. What File Formats are accepted?
EPS, PDF, CDR, CDL, OR DXF(Use only True Type Fonts, and be sure to include you fonts on the disk,
or Covert all fonts to graphics)
3. Is there an extra charge for custom artwork?
There is no extra charge for custom shapes, custom sizes will be charged at the next standard size in our
price charts. Sizes are nominal. Most signs will run approximately 1/4” smaller in length and width. Post and
Panel Signs (Ground Sign Kits) will run 1/4” smaller in height and 3” smaller in length. This is to
accommodate the “Tabs” necessary to connect to the posts.
4. How fast can you make my sign?
Our normal turnaround time is 1 to 2 weeks, depending on the type and quantity of signs you order.
Complex or unusually detailed work and large orders may take longer. Partial shipments can be arranged for
large orders consisting of many items.
5. When can I expect my order to be delivered?
Depending on your location, normal shipping takes from 3 to 5 days. Rush Priority Shipping is available at
additional costs and will vary by carrier.
6. Can you match Custom Colors?
Custom colors are available at a slight additional charge. We can match any color swatch, PMS Colors,
Benjamin Moore, Sherwin Williams, Mathews, PPG and Dupont paints.
7. How do I pay for my order?
We accept Visa, MasterCard and American Express, and PayPal, or you can send a Check by mail.
8. Can I return an item that I’m not satisfied with?
Your satisfaction is very important to us. If you are not satisfied with a stock item, simply contact us for a return
Authorization Number and return information. A 25% Restocking Fee may apply. Customers are responsible
for return shipping costs. All return items must be in their original packaging and in re-saleable condition.
Custom Signs and Accessories are not returnable as they are fabricated to your specifications and unique.
9. How do I handle damaged shipments?
Defective, or concealed damage merchandise must be reported to us immediately upon receipt of your order.
Refuse delivery on any damaged cartons and contact us immediately so we can replace your order to you,
and file a claim with the carrier. If you accept a damaged carton, KEEP ALL ORIGINAL CARTONS. it will be
your responsibility to file a claim with the carrier.
10. Should I insure my shipment?
You are purchasing a unique item, in most cases a “one of a kind”. Although damages in shipping are not
common, they do happen. It is highly recommenced that all shipments be insured.
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